Mobile / Live
dv777 is straightforward about how your information is handled — what we collect when you log in, how your wallet activity through bKash or Nagad is recorded, and what choices you have over that data. Access to this platform and the rights described here depend on your local law and eligible regions.
When you open an account with us, we collect the details you submit during registration — your name, contact information, and the credentials you use to log in. When you make a deposit or withdrawal using bKash, Nagad, or Rocket, the transaction reference and amount are recorded against your account for reconciliation and support purposes. We do not store your full mobile wallet PIN or credentials; those remain on the payment provider's side. We collect device and session data — browser type, IP address, and session timestamps — to keep your account secure and to detect unusual access. This information helps us respond when you contact support about an account issue or a wallet query. We retain transaction and account records for the period required by the operational rules governing this platform. You can request a summary of what we hold on your account by reaching out through the published support route. Any data shared with third-party services — such as game content providers — is limited to what those providers need to deliver the game session. We do not sell your personal information. The scope and application of this policy depends on local law and the eligible regions from which access is permitted.
Transaction references from bKash deposits and withdrawals are logged to your account record for support and reconciliation.
Nagad transfer records are stored against your account session; your wallet credentials are never held on our side.
Rocket payment references are retained for the operational period required; contact support if you need a record clarified.
Login timestamps, device type and IP address are recorded per session to protect your account from unauthorised access.
This policy applies to information we handle directly through your dv777 account — your registration data, session activity, and payment references. It does not extend to third-party services you reach from our platform. Understanding where our responsibility starts and stops helps you know who to contact when something needs addressing.
Login events, password changes, and device sessions tied to your account are covered. We log these to protect account continuity across phone and browser.
Payment references from bKash, Nagad and Rocket recorded during deposits and withdrawals fall within scope. Raw wallet credentials do not pass through us.
Game content delivered by studios such as CQ9, PG Soft or Microgaming runs through their own systems. Their data practices are governed by their own policies, not ours.
External links, payment provider apps, and any service outside the dv777 platform are not covered here. Check those providers' own terms for how they handle your data.
You have concrete actions available to you regarding the data we hold on your account. Reviewing your transaction history is straightforward — log in and open the account history section to see a record of deposits, withdrawals and session activity tied to your profile. If any personal detail we hold is out of date or incorrect, you can update it directly in your account settings; for fields that are locked after verification, contact support and we will walk you through the correction process. If you want to know specifically what information we store against your account, send a written request through the support route and we will provide a summary. Where local law gives you the right to request deletion of certain data, we will handle that request in line with what the operational rules for this platform allow. All queries about your data are handled through the same support channels — no separate form, no separate queue. Response times depend on the nature of your request, and eligibility for certain data actions depends on your local law and the region from which you access the platform.
Log in and open account history to see transactions, session timestamps and account changes recorded under your profile.
Update editable fields directly in account settings. For verified or locked fields, raise a correction request through the support route.
Contact support in writing to ask what information we hold on your account. We will respond with a summary based on what our records contain.
Where your local law provides a right to deletion, submit the request through support. We will respond in line with the rules that apply to your eligible region.
If you have a question about how your data is handled, want to submit a correction, or need to raise a data request, the routes below are the published channels for reaching us. Use the one that works best on your device — all of them connect to the same support team.
Open the chat icon from any page while logged in to raise a data or privacy question directly with the support team.
Send your data query or correction request to the support email address shown in the Help section of your account page.
The Help section in your account lists published articles on data handling and account privacy. Start there for common questions before contacting support.
We keep your account data only for as long as it is needed for operational, support or legal purposes. Cookies are used on the dv777 platform to maintain your session across page loads and to remember your login state on the same device — not to track you across third-party sites. You can manage cookie settings through your browser. Account security measures include session expiry on inactivity and access logging for each login event; if you notice an unrecognised session, contact support immediately through live chat or the email address in your account Help section. Requesting changes to the data we hold is done through the same support route — no separate form is required.
We hold account and transaction records for the period required by the platform's operational rules. Retention periods are not indefinite; old inactive records are handled according to those rules.
Cookies on dv777 maintain your active session and login state on a single device. They are not used to build cross-site profiles. Browser settings let you control cookie behaviour.
Each login event is timestamped and recorded. If you see a session you do not recognise, flag it to support right away so we can review access to your account.
To update, correct or query any data we hold, contact support via live chat or the email route shown in your account Help section. Eligibility depends on local law and your eligible region.
These are the questions we hear most often about data handling, account records and your rights under this policy. If your question is not covered here, the support routes listed above are the right place to take it.
We collect the name, contact details and login credentials you submit during registration. Device and session data — such as browser type and IP address — are also recorded to keep your account secure. We do not collect payment wallet credentials like your bKash or Nagad PIN.
When you deposit or withdraw using bKash, Nagad or Rocket, the transaction reference and amount are logged to your account record. This is used for reconciliation and to help support teams resolve any wallet query you raise. Your full wallet credentials stay on the payment provider's side.
Yes. Log in and open account history to review your transaction records and session activity. For a broader summary of what we hold, send a written request through live chat or the support email shown in your account Help section and we will provide the information available.
Editable fields can be updated directly in account settings while logged in. If a field is locked because it was verified during registration, contact support through live chat or email and we will walk you through the correction process. Eligibility for certain changes depends on your account status.
Data shared with game content providers is limited to what they need to run your game session — typically a session token, not your full personal profile. Their handling of that session data is governed by their own policies, not ours. We do not sell personal information to any third party.
We retain account and transaction records for the period required by the platform's operational rules. Retention is not indefinite. If you want to know more about how long a specific type of record is kept, raise the question through the support route in your account Help section.
The rights and data actions described in this policy depend on your local law and the eligible regions from which access to the platform is permitted. If you have a question about what applies in your specific situation, contact support and we will clarify based on what the current rules allow.